Payment and Delivery

Shipping from

Our company appreciates every customer and regularly ship to the European Union and the United States of America. The prices of sports pharmaceuticals presented in our shop are much lower than in many countries. As a result, we are experiencing a growing demand for orders from Europe. When ordering from the UK, our managers will process the order within two days. Processing time depends on the workload of our employees.

After our managers have processed your order they will send you an invoice. Within three working days, the client has to pay for the medication ordered and send us a cheque showing the date of payment, amount transferred and the bank account number to which the money has been transferred. The sooner the customer provides us with this information, the sooner we can identify the payment and begin to collect your order. Please note that we will ship your order to the UK within 7-14 days after receiving the money.

Please note that if you are paying from abroad, the money will reach our account within 24-48 hours. This should be taken into consideration, because some customers are very upset when the money does not arrive within half an hour.

After we collect and send you the parcel, we send you a tracking number, with which you can track the location of the parcel. An important fact is that we are responsible for the ordered sports pharmaceutical products exclusively on the territory of Ukraine. Once the parcel has crossed customs, we can not affect the movement of your order. 

Our company sells sports pharmaceuticals and is not a delivery service. That is why we have no influence on delivery terms and are not responsible for transportation of orders in the UK. The products are dispatched by international post. Estimated delivery time is between 10 days.

If client receives his/her parcel and notices that the packaging is damaged, then we recommend to contact our managers within five days and send them a picture of the parcel. In order to solve this situation, "" company is ready to offer its customers a discount on the next order.

Our company guarantees delivery of orders. In case the parcel is returned to our office and did not cross the customs, we return the money to the customer. Refunds are also possible if the customer refuses his order before packing.

Please note that refunds are only possible when the parcel is returned to us. This is due to the fact that some dishonest customers request their money back a week after sending their order, while still receiving their order after a while.

Important: Our online sports pharmacy reserves the right to replace the product with a similar one with the same active ingredient but from a different manufacturer. This substitution can only be made if the product you ordered is no longer in our warehouse.

Replacement of goods in your order will always be done according to the following principle: goods of the same quality and price or goods of higher quality.

Thank you for your understanding! You can be sure, that you will not lose anything in case of changes in your order, and in most cases you will get a better and more expensive product than the one you ordered.

How much does shipping to the UK cost?

For orders up to 200 euro the shipping costs 45 euro. If the cost of the order is between 200 and 300 Euros, then the estimated shipping cost is 25 Euros. If customer orders sports goods worth over €300, our company covers all delivery costs.

Important! If you did not pick up your parcel within a certain period or were absent during courier delivery to the address, so we will return the parcel back to the warehouse of our company. In this case, we offer reshipment of your order subject to payment of delivery (cost 45 euros) or we can make a refund in the amount of 50% of the value of your order ( we cannot refund the full cost of the order due to double payment of the customs fee and also a number of products have a limited shelf life)

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